Turnaround

All orders that are in stock are shipped within 48 hours Monday – Friday. Orders that are backordered or custom made will be shipped as soon as they are back in stock or complete. Some products that are hand made take 1-2 weeks to make, then ship.

Carriers

We use Canada Post (Ground and Expedited) to deliver our orders.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Canada Post mail will not have tracking numbers (particularly those outside Canada unless you choose Expedited package).

Shipping Rates

The rate charged for the shipping of your order is calculated using Canada Post’s pricing and is directly integrated into our store to get the most accurate sipping rate possible for your item. Large items like snuffle mats are shipped with a handling fee included of $3.00 (to cover the packaging costs). On your cart page you will be able to use our shipping calculator to find out what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.